We’ve added a new capability to the Console that allows bank admins to close accounts that are in the close_pending status.
  • Who can use it? Bank admins only
  • When does it apply? The account must first be moved to close_pending by the fintech
  • Where is it? Accessible directly in the account details view in the Console
  • What is Different?
    • Previously when a fintech moved an account to close_pending it would automatically close in 30 days w/o activity. After this enhancement this will no longer happen.
    • When the fintech flips and account to close_pending , they will need to reach out to the bank partner to close the account via the console
This enhancement streamlines the account closure process and gives banks more control over finalizing account lifecycle actions. Please refer to our Closing an Account documentaion for more details