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This is a friendly reminder that our bank partners will be closed for Christmas Day on Thursday, December 25th, 2025, and New Year’s Day on Thursday, January 1, 2026, in accordance with the Standard Federal Reserve Bank Holidays. Treasury Prime offices will be closed for the winter holiday for the entire week starting Thursday, December 25, 2025, until Thursday, Jan 1, 2026. How will this impact your payments? Since transfers do not clear on bank holidays (Dec. 25 and Jan. 1), ACH and Wire transfers may clear a day slower than expected. In addition, prior to Treasury Prime offices closing for the winter break, we plan to freeze work on new features and bug fixes to lower the risk of deploying bugs, regressions, or other issues within our system. Soft Freeze (Dec. 17 - Dec. 19)
  • Bug fixes allowed, but no new feature deployment.
Hard Freeze (Dec. 22 - Jan. 3)
  • No code deployments, exceptions for critical issues.
How will this impact support availability?
  • There will be limited support available to customers through 12/25 - 1/2.
  • 12/26 - 12/31 Support will be available between 9 AM EST - 6 PM EST (closed Saturday/Sunday).
  • Any emails/cases/requests sent after 6 PM will be addressed the following working day.
    • E.g. - If you send an email/case/ticket/request at 6:30 PM EST on 12/26, it will be addressed/acknowledged on 12/29.
    • E.g. - If you send an email/case/ticket/request at 6:30 PM EST on 12/31, it will be addressed/acknowledged on 1/2.
    • Email/case/ticket/request sent after 5:00 PM EST are not guaranteed to be answered before 6 PM and may be addressed/acknowledged the following working day.
Questions? Feel free to reach out to our support team at help@treasuryprime.com.