> ## Documentation Index
> Fetch the complete documentation index at: https://docs.treasuryprime.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancel an Originating ACH

> Cancel outgoing ACH transactions in the Treasury Prime Console before they are processed to prevent the transaction from proceeding.

## Prerequisites

To cancel an originating ACH transaction, you need:

* Access to the Treasury Prime Console
* Permissions for ACH operations
  * Role must be Banker Admin or Banker Payment Reviewer
* Valid ACH transaction ID
  * The ACH must be in a cancelable status (see below)

## What makes an ACH cancelable

An ACH transaction originated on the Treasury Prime platform can be canceled while it is in a `pending` status. Once the ACH transitions from `pending` to `processing`, cancellation is no longer available.

## How to cancel an originating ACH

Cancel a `pending` ACH transaction to prevent it from being processed and sent to the ACH network.

### 1. Navigate to the ACH transaction

1. Log into the Treasury Prime Console
2. Click **Payments** in the left navigation menu
3. Select **ACH** from the payments submenu
4. Find and click the ACH transaction you want to cancel

**Note:** You can also navigate directly to an ACH transaction by clicking the **Search** icon (magnifying glass) in the top right corner of the screen. Paste the ACH ID (e.g., ach\_1234567890abcde) into the search bar, then select the matching result to open the ACH transaction detail page.

### 2. Open the cancellation flow

1. On the ACH transaction detail page, confirm **Pending** appears in the top right corner
2. Click **Cancel** on the cancellation banner
3. The confirmation dialog appears

**Note:** The cancellation banner includes text such as **ACH can be canceled while status is still 'Pending'**.

### 3. Confirm the cancellation

1. Review the ACH transaction details in the confirmation dialog
2. Click **Continue** to confirm and cancel the ACH
3. Treasury Prime's technology processes the ACH cancellation immediately

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    Cancel an Originating ACH Walkthrough
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## Monitoring cancellation status

Treasury Prime's technology processes ACH cancellations immediately upon confirmation. You can monitor the action by:

* Viewing the ACH transaction detail page to confirm the status has changed to "Canceled"
* Checking the transaction history in the originating account to confirm no funds movement occurred
* Reviewing the ACH list to verify the canceled transaction

## Troubleshooting

Common issues and solutions:

* **Cancellation banner or Cancel button not available:** The ACH is no longer in `pending` status, so the banner does not appear. Once an ACH moves to `processing` or beyond, it cannot be canceled. If the ACH has already been sent, see [Return an ACH](/console-docs/return-ach) for return options. Also verify your role has the required permissions. Only users with the Banker Admin or Banker Payment Reviewer role can cancel ACH transactions.
* **Cancellation failed to process:** Contact Treasury Prime support for assistance with failed ACH cancellations.

<Info>
  For additional assistance with ACH cancellations or Console functionality, contact Treasury Prime support through your designated support channels.
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