Cancel an Originating ACH

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Prerequisites

To cancel an originating ACH transaction, you need:

• Access to the Treasury Prime Console
• Permissions for ACH operations
  • Role must be Banker Admin or Banker Payment Reviewer
• Valid ACH transaction ID
  • The ACH must be in a cancelable status (see below)

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What makes an ACH cancelable

An ACH transaction originated on the Treasury Prime platform can be canceled while it is in a pending status. Once the ACH transitions from pending to processing, cancellation is no longer available.

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How to cancel an originating ACH

Cancel a pending ACH transaction to prevent it from being processed and sent to the ACH network.

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1. Navigate to the ACH transaction

1. Log into the Treasury Prime Console
2. Click Payments in the left navigation menu
3. Select ACH from the payments submenu
4. Find and click the ACH transaction you want to cancel

Note: You can also navigate directly to an ACH transaction by clicking the Search icon (magnifying glass) in the top right corner of the screen. Paste the ACH ID (e.g., ach_1234567890abcde) into the search bar, then select the matching result to open the ACH transaction detail page.

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2. Open the cancellation flow

1. On the ACH transaction detail page, confirm Pending appears in the top right corner
2. Click Cancel on the cancellation banner
3. The confirmation dialog appears

Note: The cancellation banner includes text such as ACH can be canceled while status is still ‘Pending’.

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3. Confirm the cancellation

1. Review the ACH transaction details in the confirmation dialog
2. Click Continue to confirm and cancel the ACH
3. Treasury Prime’s technology processes the ACH cancellation immediately

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Monitoring cancellation status

Treasury Prime’s technology processes ACH cancellations immediately upon confirmation. You can monitor the action by:

• Viewing the ACH transaction detail page to confirm the status has changed to “Canceled”
• Checking the transaction history in the originating account to confirm no funds movement occurred
• Reviewing the ACH list to verify the canceled transaction

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Troubleshooting

Common issues and solutions:

• Cancellation banner or Cancel button not available: The ACH is no longer in pending status, so the banner does not appear. Once an ACH moves to processing or beyond, it cannot be canceled. If the ACH has already been sent, see Return an ACH for return options. Also verify your role has the required permissions. Only users with the Banker Admin or Banker Payment Reviewer role can cancel ACH transactions.
• Cancellation failed to process: Contact Treasury Prime support for assistance with failed ACH cancellations.