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Crafting a User Notification

In the networkdata of the token-activation-request, there is a token_service_provider sub-object that contains information about the token requestor that you can use to inform the notification that you send to the cardholder. Sending this notification allows the cardholder the opportunity to reach out immediately in the case of potential fraud.

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token_service_provider sub-object

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Example token_service_provider sub-object

"token_service_provider": {
            "token_type": "DEVICE_SECURE_ELEMENT",
            "correlation_id": "D0008606521111",
            "token_reference_id": "DAPLMC0000264791e37c56b00ce24194bda69345f4999000",
            "token_requestor_id": "50110030273",
            "token_requestor_name": "APPLE_PAY"
        }

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Token Requestors

You will see the following token_requestor_name and token_requestor_id in the token_service_provider sub-object which you can use to determine what Digital Wallet Provider the card was added to when crafting your messaging.

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Example Communication

Below is an example communication that can be used as a starting point to build your own messaging.

Dear [Cardholder Name],

Your [Issuer Name] debit card has been added to [Token Requestor Name] Pay™.

We’re excited to offer [Token Requestor Name] Pay™ as an innovative and secure way to use your phone to make purchases with the touch of a finger.

Your [Token Requestor Name] Pay™ number is different than your debit card number.

To help keep your information safe, your device account number in [Digital Wallet Provider] Pay™ is different than the number on your debit card.

• You can see the last four digits of your debit card number and device account number in your Wallet at any time.
• The last four digits of your device account number will show on the receipt when you make a purchase.
• You can still use your [Issuer Name] debit card to make purchases.

If your phone is ever lost or stolen, you should notify [Issuer Name] by calling [Issuer Support Number]. If you or an authorized user didn’t request for your debit card to be added to [Digital Wallet Provider] Pay™, please call us at [Issuer Support Number].

Sincerely, [Issuer Name]