In the normal course of maintaining a deposit offering, it may become necessary to lock a customer’s account to block certain activity while an investigation or remediation takes place. This is usually done to prevent fraudulent activity after an event of suspected fraud.
PATCH
call to the /account
endpoint.
However, locking an account must always be done for an appropriate reason, and doing so may have a regulatory impact. Accounts cannot be locked arbitrarily or for indefinite periods of time. Always be sure to lock accounts with care and in coordination with your banking partner.
reason
parameter of the lock
object. e.g.:
Reason | Description |
---|---|
transactions_being_investigated_wire | Investigating potentially fraudulent wire payments. |
transactions_being_investigated_ACH | Investigating potentially fraudulent ACH payments. |
transactions_being_investigated_card | Investigating potentially fraudulent card transactions. |
transactions_being_investigated_check_issued | Investigating potentially fraudulent activity around checks issued from this account. |
transactions_being_investigated_check_deposit | Investigating potentially fraudulent check deposits made to this account. |
identity_of_customer_being_investigated | Investigating potential identity fraud related to the accountholder(s). |
Payment Type | Behavior When Locked |
---|---|
ACH | All pending and processing ACHs will be canceled when the lock is initiated. Locked accounts are blocked from creating any new ACHs. Inbound credit ACHs will be allowed, but inbound debit ACHs will be returned. |
Wire | All pending wires will be canceled when the lock is initiated. Locked accounts are blocked from creating any new wires. Inbound wires will continue to function on a locked account. |
Book Transfer | Locked accounts are blocked from being either the from_account_id or to_account_id on a book transfer. |
Check Issuing | Locked accounts are blocked from issuing new checks. |
Check Deposit | Check deposits continue to work as normal on a locked account. |
Card Status Prior to Lock | Change When Locked |
---|---|
active | Will be updated to a suspended status. |
unactivated | Will be updated to a terminated status. |
suspended | No change. |
terminated | No change. |
Card Status Prior to Unlock | Change When Unlocked |
---|---|
active | N/A — cannot have active cards on a locked account. |
unactivated | N/A — cannot have unactivated cards on a locked account. |
suspended | Will be updated to active if this card was automatically updated to suspended at the time the account was locked. |
terminated | No change. |
403 - forbidden
response will be returned with an error message detailing the cause.